Shipping & Return Policy
Welcome to Shree Sanwaliya Distributors. We are committed to providing you with a reliable, safe, and timely delivery experience. Please review our Shipping & Return Policy below to understand our processes and guidelines.
1. Shipping Policy
- Order Processing Time:
- All orders are processed within 1 to 2 business days following order confirmation.
- Orders are not processed or shipped on public holidays.
- Delivery Timeline:
- Local Deliveries: 1 – 3 business days.
- Outstation / Regional Deliveries: 4 – 7 business days.(Actual delivery time may vary depending on the destination location and logistics partner).
- Shipping Charges:
- Shipping fees are calculated at checkout based on the weight, dimensions, and delivery location of your order.
- Special bulk or wholesale shipping rates may apply where applicable.
- Order Tracking:
- Once your order is dispatched, you will receive a tracking link along with the shipment details via SMS, WhatsApp, or Email.
2. Return & Replacement Policy
We strive to ensure top quality for all our products. However, if you receive a defective or incorrect item, we offer a simple return and replacement process.
- Return Eligibility:
- The product received is damaged, defective, or broken.
- An incorrect item was delivered.
- The packaging seal was tampered with or opened prior to delivery.
- Return Window:
- Return or replacement requests must be submitted within 48 hours (2 days) of receiving the delivery.
- Conditions for Return:
- Products must be unused, in their original condition, and returned with original packaging, tags, and tax invoice.
- Unboxing Video Requirement: An unboxing video recorded at the time of opening the package is mandatory to claim returns for damaged or missing items.
3. Refund Policy
- Once your returned item is received and inspected, a replacement will be dispatched.
- If the replacement stock is unavailable, a full refund will be processed back to your original payment method within 5 to 7 business days.
- For Cash on Delivery (COD) orders, refunds will be transferred directly to your provided bank account via UPI or IMPS.
4. Non-Returnable Items
- Custom or special bulk wholesale orders.
- Perishable items or goods near expiry.
- Items returned without original packaging or tax invoice.
5. Contact Us
If you have any questions or require assistance regarding your order, shipping, or returns, please contact our support team:
- Business Name: Shree Sanwaliya Distributors
- Contact : +91-7509116203
- WhatsApp: +91-7509116203
- Address: Shop No. 1,First Floor,Swarnkar Dharmshala,Sabji Mandi Road,Neemuch ,Pincode – 458441